PPS©: Client Trust & Retention Engine - You're Getting the Calls—But Are You Getting the Cases?
For most firms, leads come in hot and leave cold.
- Potential clients call with serious injuries... then vanish into thin air.
- Follow-ups happen when someone remembers, which isn't often enough.
- Your website looks professional, but the silence between initial contact and signed retainer is killing your bottom line.
It's not a lead problem—it's a conversion problem.
Every prospect who slips through the cracks becomes someone else's million-dollar case. While you're wondering what happened, they're signing retainers with the firm that didn't let them forget why they called in the first place.

