PPS©:Patient Loyalty Engine
You’ve worked hard to bring new patients in the door.
But too many never return after their first visit — not because they didn’t like your care, but because they simply forget, get busy, or never hear from your office again.
If this sounds familiar, you’re not alone:
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Many podiatrists lose 20–40% of potential lifetime patient value due to weak follow-up systems.
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Staff are stretched thin, and follow-ups fall through the cracks.
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“Marketing” feels focused only on new patients — not nurturing the ones you already have.
The truth? You don’t need more patients. You need better retention.