FWM Academy 2.0: The Disney Experience • October 25–28, 2026
The Big Firms Might Be Able to Outspend You...
But They Can Never
Out-Experience You.

Discover how your law firm can use a Disney-caliber client experience to dominate your market, without bigger ad budgets, more vendors, or more of your time.
October 25–28, 2026 Disney's Grand Floridian Resort Orlando, Florida
Register Now!
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Why a Disney Experience?

Disney became a category of one, and abolished every single competitor, not because they relied on great people or expensive advertising or even a great location (they’re in unbearably hot swamp lands).

They became who they are because they created unforgettable experiences.

That’s their competitive advantage. And it can be yours.

That’s how they crush their competition. And so can you.

Disney attendees

2023 Making the Magic Attendees

Tom Foster
“Come to Walt Disney World with me and a small group of our most influential and successful lawyers who have broken revenue ceilings, and want to break the next one a different way.”

I have spent twenty-seven years inside law firms that grow, and law firms that stall. The ones that break through aren't the ones with the biggest ad budgets. They are the ones who built something nobody else in their market can replicate.

That is what we are bringing to Orlando this October. A small group of growth-minded firm owners, four days inside the most studied customer-experience operation in the world, and a path back to your own practice that doesn't run through a bigger Google Ads bill.

Tom Foster
Founder • Foster Consulting
Let's Talk. →
Who is this for?
  • Lawyers who want to create an exceptional experience for their clients.
  • Entrepreneurial practice owners who want to differentiate their brand in a crowded market.
  • Law firms curious about the secret sauce to Disney's world-class service and how to adapt it in the legal practice.

Disney group

What You Will Learn
01 / Experience
The Art of Customer Experience Mastery.
Disney isn’t just in the theme park business; they’re in the business of making people feel special. You’ll learn how they design every touchpoint, from the moment a guest arrives until long after they leave, to create loyalty and repeat business. More importantly, you’ll discover how to apply these strategies to YOUR practice.
02 / Standards
The Science Behind Disney's Service Standards.
Disney has some of the most rigorous service training programs in the world. You’ll see firsthand how they:
Hire, train, and retain top-tier talent who genuinely care about the customer experience.
Maintain rock-solid service consistency, even with thousands of employees and millions of guests.
Use “surprise and delight” tactics to turn a one-time customer into a lifetime fan.
03 / Systems
The Hidden Systems That Keep Disney Running like Clockwork.
Great customer experiences don’t happen by accident. They’re built on proven systems and processes that ensure consistency, quality, and efficiency. You’ll learn:
How Disney orchestrates customer interactions down to the smallest detail.
The secret to making customers happily wait in line, and how you can use the same psychology to increase engagement and sales.
The "backstage" operations that make front-stage magic look effortless.
04 / Connection
Creating Emotional Connections That Drive Referrals and Repeat Clients.
People don’t just buy products or services; they buy experiences and emotions. Disney has perfected this art, and you’ll discover:
The storytelling strategies that make you and your services irresistible.
How to create a firm that customers don't just like--but LOVE.
The psychology of client engagement and retention.
05 / STRATEGIES
Actionable Strategies You Can Implement like Disney Immediately
You won’t just take notes, you’ll walk away with a clear roadmap for applying everything you’ve learned. By the time you leave, you’ll know exactly how to:
Improve your client experience to increase referrals and repeat business.
Create systems that ensure every interaction is as magical as the first.
Build an unforgettable brand that people are willing to do more and pay more for.

Get the Unfair Advantage Over Competitors in Your Market! Come to Disney World, not just as a guest, but as an insider...

What would your firm look like if...

You were the one firm in your city whose client experience was talked about the way people talk about a great hotel or a great restaurant — completely unrelated to verdicts or settlement amounts?


Your existing clients became your most active referral source, sending you the kind of pre-sold, pre-qualified work you used to dream about?


You generated loyalty so strong that the families you serve stay with you across decades, generations, and life events?


You had a firm full of clients who looked forward to calling you, and who stayed with you for the rest of their professional or personal lives?

That is the firm we are going to build the blueprint for. In October. At Disney.

Vance Morris
Vance Morris is a 10-year Disney leader alumnus who designed and operated Walt Disney World's flagship experience, Chef Mickey’s.

Unvarnished Behind the Scenes Service and Profit Truths.

(Not found in a Disney Institute seminar.)

Now before you think that Vance will be bashing his former employer… no such luck. To begin with, The Disney Institute is a fine training facility. They share the Disney philosophies, norms, mores and such, but many times it has been sanitized for public consumption. Vance will hold nothing back.

During this 3-day boot camp you will begin creating YOUR Disney Style Service and marketing blueprint, based on Vance’s in the trenches experience in the Disney resorts. His Systematic MAGIC™ method of creating and implementing a profitable and life-style altering system is designed so that ANY level of employee can grasp and embrace the methods.

What past attendees are saying:
"One idea puts $65,000 in my pocket every year."
Past Boot Camp attendee
"Within two months of implementing Vance's Disney strategy, my referrals went up 17%."
Past Boot Camp attendee
"Creating an experience out of how we answer the phones increased conversion to appointment by 20%."
Past Boot Camp attendee

Apply for a Spot →

Bring your spouse. Bring your kids.
The four days are designed to double as a luxury family trip wrapped around a small, curated learning environment. The classroom hours are for firm owners and select important team members. The rest of the time is Disney.
happy family
I don't want the public to see the world they live in while they're in the Park. I want them to feel they're in another world.
– Walt Disney
Your clients walk into your firm carrying the worst day of their life or unsure how to protect what they need to. The firms that win the next decade are the ones that learn how to give them another world to walk into.
Apply for a Spot →
Disney became a
category of one.
So can your firm.
Thirty seats. October 25 through 28, 2026. The application window closes soon. The next step is a fifteen-minute conversation to see if this experience makes sense for you and your firm
Disney's Grand Floridian • Orlando, Florida

Apply for a spot.

A few quick questions. After you submit, you'll pick a time for a fifteen-minute conversation with the Foster team. We just want to make sure this event is for you and that it's worth your time to attend!