Why Someone Should Answer Your Phone 24 Hours a Day, 7 Days a Week

Accidents do not follow "work hours"—and neither do your clients. An accident can happen at any time of day, on any day of the year. If they call your 24/7 365 Days a Year Availability Iconlaw firm and get an answering machine, they are less likely to leave a message and more likely to call the next attorney on their list.

Even if you are not a personal injury attorney, legal issues can happen at any time, and in today's culture that desires instant answers and assistance. Your potential clients may not wait until the next business day to hear back from your firm. They may call another law firm, and eventually they will find one with a 24-hour answering service.

Clients Call When They Need to or When They Can

A typical client may not wait to call within your 9–5 work hours. He might be working during those hours and cannot take a break to make a personal phone call. Or he may have been in an accident on the way home from work. If he gets your answering machine, he might call another firm who picks up the phone.

Even if you have your office phone forwarded to your personal line, do you really want to be taking client calls in the middle of dinner or spending time with your family?

Offer Your Clients Round-the-Clock Phone Support

When your phones go unanswered after business hours or on weekends and holidays, you are losing cases. By offering round-the-clock phone support through an intake call center, you will never miss another client call. Additionally, you get the full service of dedicated phone representatives who screen those clients, so you are getting the right cases while screening out those that do not meet your case selection criteria. With the services of Alert Communications, you don't just get an answering service; you get a full intake call center dedicated to helping you serve your clients.

Clients who see law firms with 24/7 phone support know that their call is going to matter. They know they are not going to get brushed off to an answering machine; they are going to get the assistance they need. Alert Communications can help you offer that service to your clients. Just fill out a contact form on their website or give them a call at 800-801-7628 to learn about their full range of phone support services for law firms.

I like that you said clients may not be able to call during 9-5. I use to work different hours myself and wasn't able to call at regular times. If they had people to answer 24/7 it would have been helpful. I'll probably start looking for a answering service that offers that.
by Scott Adams June 8, 2017 at 01:16 PM
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