“I have been very pleased with the overall performance of my website and the Customer Service team. I just added two offices to my practice, so I’ve been following your advice and pushing reviews to those local areas!
I also appreciate the perfect client exercise. People really connect with the fact that I am a former state trooper—it is simultaneously a trust thing, an affiliation thing, and an insider info thing. We decided to highlight this on the site when we went through the perfect client exercise, and it’s been really beneficial.
I’ve really been incentivized to get motivated in marketing. I am using DSS to manage the marketing, and we’re adding about three blogs a week. We’re on track to hire an in-house marketing manager. I use case intake as a gauge to see how our marketing is working, and so far it’s been great. We are very happy with where we are and where we’re headed. Everyone at FWM is very helpful and knowledgeable.”