Sarah Allen is a Partner Program Manager at Ruby, a Foster Web Marketing partner agency for virtual receptionist and 24/7 chat services. As a Partner Program Manager, she works with agencies such as ours to expand SMBs’ communication capacity for superior customer service and lead turnaround time. If you need an after-hours receptionist service or responsive chat functionality for your website, Ruby is a first-stop provider.
On this episode, Sarah and Tom discuss Ruby’s new book, The X-Pectation Files, which uncovers the truth about what it takes for small-to-medium-sized businesses to have optimized customer service!
Here’s a Glimpse of What You’ll Learn
0:14 Introduction
1:43 The X-Pectation Files
3:23 Value of Customer Service
6:54 Importance of Response Time
9:01 Three Strikes & You’re Out
11:17 Drawbacks of Automation
14:52 Importance of Phone Calls
16:34 Importance of Real-Time Communication
22:15 Working Empathetically
20:58 Wrapping Up
The X-Pectation Files covers several myths surrounding customer service in the modern age. It provides clear-cut answers to those questions everyone considers when either working on their customer service in-house or looking for a third-party provider. If you have been struggling to understand the secrets to strong customer service, Ruby can tell you that the truth is out there…
Speakers Featured in This Episode
- Tom Foster of Foster Web Marketing
- Sarah Allen of Ruby
This episode is brought to you by Foster Web Marketing.
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