There are different advantages and disadvantages to picking a toll-free number for your attorney website and for call tracking purposes—and those advantages depend heavily on your law office and your goals.
If you practice the law across state lines or nationally, a toll-free number may be the right choice for you. A long-distance number sometimes means that clients will hesitate to call; a toll-free number overcomes that resistance. A toll-free number may also lend authority to your law firm. In addition, a toll-free number conveys that you practice law over a wide area and not just locally.
If you are a small, local practice that focuses on helping those in your community, you should choose a local number for call tracking. A local number will be encouraging to those who are also in your area code and may even cut down on out-of-state calls that only take up your time. A local number will also help save on your marketing budget.
Also keep in mind that a growing number of Americans now have mobile phones, smart phones, and cell phones with flat rates and national calling plans. This means that many potential clients won’t hesitate to call a long-distance number, even if they do not live in the area.
In some instances, tracking both local numbers and toll-free numbers may be the right choice.
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