Domains, Client DNS, and Cloudflare FAQs

Foster Web Marketing has worked hard over the last 15 years to develop the best solutions for website domain name registration and management, as well as performance and security. This has led us to a best-of-breed solution that we not only encourage, but actually require for all our clients. 

What is my domain registration, and do you have my credentials so I can log in and make changes?

Your domain registration is essentially the ownership of your domain. 

Website companies that manage domains for their clients and hold client domains under their company accounts are predatory in nature. They use their ownership of your domain as a way to manipulate you into staying with them—even when you don’t want to. FWM does not register or hold registration of client domains because of this. We believe that you should always own your domain and retain the ability to transfer to a different provider, if needed. 

You can check where your domain is currently registered and who technically owns it by going to https://who.is and entering your domain name.

Typical companies used for registering a domain include GoDaddy, Network Solutions, Register.com, and several others. Your responsibility as an FWM client is to ensure that your domain is registered, maintain its credentials, and renew and make payments as needed. 

It’s important to keep up with this so it does not impact your website, email, or other services tied to your domain. 

My IT company wants to make changes to my mail server settings, add a DNS record, or have control of my domain records. Is this okay?

During the launch of your website, we can work with your IT provider to answer questions and ensure a smooth transition of all things related to your domain. During the preparation for launch, we will exactly replicate any existing DNS records you have in place now. So, even if your existing website is with another provider, it will not be impacted. There is no need to worry that any changes we make will impact your email, website, or other services. It’s typically a painless transition.  

Once launched, you and your authorized IT team can request changes to DNS records 24 hours a day, 7 days a week, 365 days a year. To request changes, you can call our main number at 888.886.0939 and open a ticket with one of our Customer Service team members. If it is after regular hours or an urgent request, you can call 888.886.0939 at any time and press 1 for Emergency IT Support. Leave a message, and we will return your call within 30 minutes.

Can my IT company or staff log in and make changes to DNS directly?

Because we utilize an Enterprise DNS solution called Cloudflare for all clients and cannot give access to specific clients for their records, there is no way to make this happen.

What is Cloudflare, and why do I need to have it for my website and DNS?

In a nutshell, Cloudflare is a web infrastructure and website security company that provides content delivery network services, DDoS mitigation, internet security, and distributed domain name server services worldwide. From our perspective, it is the best way to protect your website, speed up your web pages, and manage your DNS records. 

To put it into perspective, over 35% of all website traffic globally runs over Cloudflare networks and services. They are the absolute best at what they do. 

Foster Web Marketing has partnered with Cloudflare as an Enterprise Reseller to provide our clients with the best services and support they offer. Here are some of the more detailed elements they provide:

  • Conceals the public IP (internet address) of your website so hackers cannot access it directly
  • Free automated SSL certificates
  • Global content delivery network (CDN)
  • Unmetered mitigation of DDoS attacks with up to 67 Tbps capacity
  • Enhanced security with Web Application Firewall (WAF)
  • Bot report and basic mitigation
  • Lossless image optimization
  • Accelerated mobile page load speed
  • Privacy-first analytics
  • API Integration to our DSS Content Management System to support immediate cache updating and pre-caching of content on your website

My IT person or I still have questions about this topic. Can you help?

Absolutely. You are the customer, and we are here to answer your questions and be your trusted advisor. Please call us any time at 888.886.0939 to speak to a member of our team or send an email to [email protected].

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